When customers walk into a bank branch, they are trusting you with their money. For this reason, the branch itself needs to look trustworthy. Clean counters, spotless glass and fresh restrooms all send the same message: this place is well run. That is why bank cleaning deserves more attention than a quick nightly pass.
So here are the high touch areas that matter most in a branch, and how to keep them consistently clean.
Why Bank Cleaning Matters
After all, first impressions happen fast in a branch. For instance, customers notice fingerprints on the glass, dust on the counters and the condition of the waiting area. As a result, cleanliness becomes part of how they judge your professionalism. In addition, many people use the same surfaces throughout the day, so regular cleaning and disinfection help keep those shared surfaces sanitary.
High Touch Areas in a Bank Branch
Specifically, focus your bank cleaning program on the spaces customers use most:
- Teller counters and pens. Touched by nearly every customer.
- ATMs and kiosks. Keypads and screens see constant use, inside and outside the branch.
- Entrances and vestibules. Door handles, glass and floors set the first impression.
- Waiting areas and offices. Seating, tables and desks where customers meet with staff.
- Restrooms. Clean, stocked restrooms reflect on the whole branch.
Build a Bank Cleaning Plan Around the Branch
Of course, every branch has its own layout and traffic. Therefore, your plan should match how the branch actually runs.
- Daily cleaning of counters, glass, floors, restrooms and trash.
- High touch disinfection on a set schedule, using products suited to each surface.
- Daytime touch ups for busy branches, so the lobby stays presentable during business hours.
- Periodic floor care and window cleaning to keep the branch looking sharp.
- Security awareness. Crews should follow the branch’s access rules and procedures.
Bank Cleaning Consistency Across Every Branch
For banks with several locations, consistency matters just as much as quality. In practice, that means the same standard, the same checklist and the same inspections at every branch. Equally important, you should have one point of contact who can answer for all of them.
How WOW! Supports Financial Institutions
WOW! Facility Services works with financial institutions across our service area. Every program starts with a facility assessment of the branch, its traffic and its high touch areas. Then we build a customized scope of work around how the branch operates. Once service begins, account managers complete quality control inspections against that scope. Meanwhile, our integrated operational platform technology documents inspections, deficiencies and corrections. For a broader look at shared surfaces, read our guide to cleaning and disinfecting protocols.
Frequently Asked Questions
How often should a bank branch be cleaned?
Generally, most branches need daily cleaning, with high touch surfaces cleaned and disinfected on a set schedule. Busy branches often benefit from daytime touch ups as well.
Can one cleaning partner cover several branches?
Yes. In fact, one partner with one standard and one point of contact makes it easier to keep every branch consistent.
Do I have to switch vendors after a facility assessment?
No. WOW! offers facility assessments at no cost and with no obligation. In fact, you can use one simply to benchmark your current program.
Which areas does WOW! serve?
WOW! Facility Services has its headquarters in White Plains and serves New York, New Jersey and Connecticut, including Westchester County, Fairfield County, Rockland County and New York City.
Keep Every Branch Customer Ready
WOW! Facility Services has its headquarters in White Plains and serves New York, New Jersey and Connecticut. Book a facility assessment at no cost and with no obligation, or call 1-866-780-9966. Want a quick benchmark first? Then grade your current service with the Facility Assessment Scorecard.