WOW! Facility Services provides integrated facility solutions for properties across New York, combining commercial cleaning, janitorial, porter, concierge, handyman, unarmed security and specialist facility support under one accountable team. Headquartered in White Plains, New York, we build customized programs around the way each property actually operates.
From recurring day-to-day support to scheduled specialist projects, each scope is built around the property, service schedule and operational priorities, with supervisor oversight, technology-enabled reporting and ongoing quality control.
New York facilities do not all operate the same way. A luxury residential property, medical office, school, corporate building or industrial facility can have very different schedules, traffic patterns, presentation standards and service requirements.
WOW! starts by understanding the facility and the people responsible for it. We walk the property, identify priorities and build a customized scope around the right combination of recurring support and specialist services. The result is a facility program designed around how the building actually operates — not a generic package.
WOW! brings recurring facility support and specialist cleaning services together under one accountable team, helping property managers, facility directors and operations teams simplify communication, service quality and day-to-day performance.
Recurring commercial cleaning and janitorial programs built around your facility's schedule, traffic patterns, surfaces and presentation standards, with supervisor oversight and ongoing quality checks.
Commercial cleaning services →Day and night porter services supporting lobbies, restrooms, common areas, touchpoints, restocking and day-to-day building presentation.
Porter services →Professional front-desk and concierge support that can help manage access, greet visitors, support tenants or residents and maintain a polished building experience.
Concierge services →Professional unarmed security support for commercial and residential properties, helping manage access, support building operations and maintain a visible on-site presence.
Security services →Customized facility maintenance and building-support programs built around the property, schedule, service requirements and day-to-day operational needs.
Discuss your facility requirements →Floor care for VCT, tile and other hard surfaces, including stripping and waxing, machine scrubbing, buffing, polishing and scheduled maintenance programs.
Commercial floor care →Commercial carpet cleaning for offices, schools, healthcare facilities and residential properties, including extraction, spot treatment and scheduled maintenance programs.
Carpet cleaning services →Interior and exterior commercial window cleaning for offices, residential properties, healthcare facilities and other professional buildings, with scheduled and periodic service available.
Window cleaning services →Post-construction and final-detail cleaning that helps remove dust, debris and construction residue so commercial spaces are ready for turnover, occupancy or opening.
Post-construction cleaning →Deep and seasonal cleaning, pressure washing, move-in and move-out cleaning, high-touch disinfection and other specialty project work based on facility needs.
Discuss a specialty project →The right facility program depends on the property, who uses it and what has to happen each day. WOW! supports a range of commercial environments across New York, with scopes adapted to the building and service requirements.
Integrated porter, concierge, janitorial, security & building-support programs for larger residential properties where resident experience and common-area presentation matter every day.
Cleaning and facility programs for classrooms, restrooms, halls and shared spaces, with support for school schedules, summer work, floor care and periodic deep cleaning.
Facility maintenance and specialist cleaning for warehouses, production facilities and industrial environments, including recurring support and periodic project work.
Recurring cleaning and facility support for medical offices, healthcare facilities and patient-facing environments, including waiting areas, restrooms, floors, exam areas and high-touch surfaces.
Ongoing cleaning and facility support for offices, tenant spaces, lobbies, common areas and commercial properties managed by facility and property teams.
WOW! uses an operational platform technology to
support employee timekeeping, supervisor oversight, quality-control inspections, photo documentation, issue reporting and client communication. Geo-fenced employee check-in and check-out can support timekeeping and site-level visibility, while supervisors and account teams have clearer information for reviewing service activity and following up on concerns.
Technology does not replace supervision. It gives the operations team a better way to communicate and document what is happening, connect issues to the right people and maintain a clearer record of service activity.
WOW! uses an operational platform technology to
support employee timekeeping, supervisor oversight, quality-control inspections, photo documentation, issue reporting and client communication. Geo-fenced employee check-in and check-out can support timekeeping and site-level visibility, while supervisors and account teams have clearer information for reviewing service activity and following up on concerns.
Technology does not replace supervision. It gives the operations team a better way to communicate and document what is happening, connect issues to the right people and maintain a clearer record of service activity.
For recurring accounts, WOW! conducts monthly quality-control inspections through our integrated operational platform technology. The assigned account manager reviews the facility against the agreed scope of work, service schedule and site-specific expectations.
Inspections can cover areas such as lobbies, restrooms, offices, classrooms, corridors, elevators, floors, entrances and other agreed spaces. If a deficiency is identified, it can be documented with notes or photos, escalated through the operations team and followed through for correction. Our quality-control program has completed more than 7,500 inspections, with an average inspection score of 95%.
WOW! team members receive training based on their role, assigned facility, scope of work and safety requirements. Depending on the assignment, training can include:
WOW! team members receive training based on their role, assigned facility, scope of work and safety requirements. Depending on the assignment, training can include:
WOW! Facility Services is headquartered in White Plains, New York, and supports commercial properties throughout Westchester County, Greater New York City, and surrounding New York markets.
From our White Plains main headquarters, our team supports property managers, facility directors and operations teams with recurring facility services and specialist project work across a growing New York service area.
WOW! Facility Services has served commercial facilities across New York, New Jersey and Connecticut since 2005. Today, our 350+ team members support 24/7/365 operations, cleaning more than 8.5 million square feet each day while maintaining a 98% client retention rate.
Westchester County
White Plains · Yonkers · New Rochelle · Rye · Scarsdale · Tarrytown · Elmsford · Mount Vernon · Port Chester
New York City
Manhattan · Bronx · Queens · Brooklyn · Staten Island
Other New York Markets
Rockland County
Facility operations do not always fit a nine-to-five schedule. WOW! can support facilities according to account needs with overnight cleaning, early-morning service, weekend coverage, urgent operational support and scheduled special projects.
Service schedules are built around the facility and the approved scope, helping teams plan work for the hours that make sense for occupants, tenants, residents, staff and building operations.
Every facility operates differently. WOW! starts with the property, builds the right scope around its needs, then supports the account through onboarding, oversight and ongoing improvement.
We start with the property, current challenges, priorities, service schedule and expectations.
A walkthrough helps identify the areas, service requirements and operational details that matter to the scope.
We develop a customized program around the building's operations and the right mix of recurring services and specialist work. The proposal is reviewed and approved before service begins.
Staffing, training, site instructions, quality-control expectations, communication protocols and the start date are aligned for the account.
Ongoing communication, account management, supervisor oversight, inspections and service adjustments help keep the program aligned with the approved scope and facility needs.
Learn more about WOW! Facility Services, our New York coverage, service programs and how we support commercial properties.
WOW! provides recurring and project-based facility services including commercial cleaning, janitorial, porter, concierge, unarmed security, building support, commercial floor care, carpet cleaning, window cleaning, post-construction cleaning and other specialty work based on the facility's needs.
WOW! is headquartered in White Plains, New York, and serves commercial properties throughout Westchester County, Greater New York City and surrounding New York markets, including White Plains, Yonkers, New Rochelle, Rye, Scarsdale, Tarrytown, Elmsford, Mount Vernon, the Bronx, Manhattan, Queens and Rockland County.
Yes. WOW! operates as a one-source facility partner and can combine recurring services such as janitorial, porter, concierge, security and building support with scheduled specialist work such as floor care, carpet cleaning, window cleaning and post-construction cleaning.
WOW! uses supervisor oversight and our integrated operational platform technology to support timekeeping, service visibility, issue reporting and quality control. Recurring accounts receive a monthly quality-control inspection through Swept by the assigned account manager.
Yes. Depending on the account and approved scope, WOW! can support overnight, early-morning and weekend service as well as urgent operational needs and scheduled special projects.
Start with a facility walkthrough. Tell us about the property, the services you use today and what is not working. We will learn how the facility operates, walk the property and develop a scope around the level of support you actually need.
Schedule a Facility WalkthroughIf your current provider isn’t meeting expectations, we can help you transition smoothly. We’ll evaluate your needs, recommend the right solutions, and deliver a precise, tailored quote so you can make a confident, informed decision.
