Artificial intelligence shows up in almost every industry conversation today, and cleaning is no exception. However, it helps to separate the promise from the practical. So what does AI in janitorial services actually look like, and what should facility managers expect?
Here is a clear look at where technology helps, where it falls short and what to ask before you buy into the hype.
What AI in Janitorial Services Looks Like Today
Most of the useful technology in cleaning today is about data. For example, software can record inspections, track deficiencies and show trends over time. Similarly, occupancy sensors can show which spaces get the most use. In some buildings, robotic floor machines also handle large open floors. In each case, the goal is the same: put effort where it matters most.
Where AI in Janitorial Services Helps
- Smarter scheduling. Usage data can show when a restroom or break room needs attention, so crews respond to demand instead of a fixed route.
- Visible quality. Digital inspections create a record of what was checked, what was found and how it was fixed.
- Faster response. Requests and issues reach the right person quickly, rather than getting lost in email.
- Better planning. Over time, trends help you adjust the scope, staffing and budget.
For more on sensors, read our article on smart building sensors.
Where People Still Matter Most
Even so, technology does not clean a building. Trained people do. A machine cannot notice a leak under a sink, reset a conference room for a client meeting or tell a tenant that a spill has been handled. In addition, technology is only as good as the process behind it. If no one acts on the data, nothing improves.
Questions to Ask About AI in Janitorial Services
Before you choose a provider based on technology, ask a few simple questions:
- What exactly does the technology track, and who reviews it?
- Will I be able to see inspection results and corrections?
- How does the data change what the crew does each night?
- How are team members trained to use the tools?
Above all, look for results you can see, not just features on a sales sheet. In addition, ask for a sample report so you know exactly what you will receive each month.
How WOW! Uses Technology
At WOW! Facility Services, technology supports our people rather than replacing them. Every program starts with a facility assessment. Then we build a customized scope of work around your building. Once service begins, account managers complete quality control inspections against that scope. Meanwhile, our integrated operational platform technology documents inspections, deficiencies and corrections. As a result, you can see the work instead of wondering about it.
Frequently Asked Questions
Will AI replace janitorial staff?
No. Technology can help with scheduling, inspections and reporting. However, trained people still do the cleaning and catch the problems sensors miss.
What is the most useful technology in janitorial services today?
For most buildings, it is inspection and reporting software, because it shows what was checked, what was found and how quickly it was fixed.
Do I have to switch vendors after a facility assessment?
No. WOW! offers facility assessments at no cost and with no obligation. In fact, you can use one simply to benchmark your current program.
Which areas does WOW! serve?
WOW! Facility Services has its headquarters in White Plains and serves New York, New Jersey and Connecticut, including Westchester County, Fairfield County, Rockland County and New York City.
See Your Cleaning Program Clearly
WOW! Facility Services has its headquarters in White Plains and serves New York, New Jersey and Connecticut. Book a facility assessment at no cost and with no obligation, or call 1-866-780-9966. Want a quick benchmark first? Then grade your current service with the Facility Assessment Scorecard.