Month: October 2023

Your janitorial partner shapes how your building looks and feels every single day. When the partnership works, tenants notice clean lobbies and stocked restrooms. When it does not, you notice the complaints. As a result, choosing the right janitorial partner is one of the most important vendor decisions a property manager makes.

So here is what to look for, and the questions that separate a true partner from just another vendor.

A Janitorial Partner Starts With Your Building

First, a good janitorial partner wants to see your building before writing a proposal. Every property is different. For example, an office tower, a medical office and a multifamily building each have their own traffic, schedules and standards. Therefore, the scope should come from an assessment of your building, not a template.

A Custom Scope of Work

Next, look for a written scope that lists tasks and frequencies for each area. In other words, you should know exactly what gets cleaned, how often and when. A clear scope also makes it easy to hold the work to a standard. To learn more, read our guide to a customized scope of work.

Trained, Consistent Teams

Above all, your building depends on the people who clean it. Ask how the partner hires, trains and supervises its crews. In addition, ask how they keep the same team on your account, because consistency builds quality.

Quality Control You Do Not Have to Run

Many property managers end up inspecting their own buildings. However, that is the vendor’s job. The right janitorial partner inspects its own work, documents what it finds and fixes problems before you ask. For more, see our overview of quality control in cleaning services.

Responsive Support and Broader Services

Problems do not wait for business hours. So ask how quickly the partner responds and who you call after hours. Likewise, check whether they can cover more than nightly cleaning, such as day porters, floor care and window cleaning. One partner for several services means fewer vendors to manage.

Questions to Ask a Janitorial Partner

  1. Will you assess our building before you propose?
  2. Can I see a sample scope of work?
  3. How do you train and supervise your crews?
  4. How often do you inspect, and how will I see the results?
  5. Who do I call in an emergency, and how fast will you respond?

How WOW! Works as Your Janitorial Partner

WOW! Facility Services was founded in 2005 and partners with property and facility managers across our service area. Our services include janitorial, day porter, floor care, disinfection, window cleaning, concierge and security. In addition, clients have emergency access to our management team 24 hours a day, 365 days a year.

Every program starts with a facility assessment. Then we build a customized scope of work around your building. Once service begins, account managers complete quality control inspections against that scope. Meanwhile, our integrated operational platform technology documents inspections, deficiencies and corrections.

Frequently Asked Questions

What is the difference between a janitorial vendor and a janitorial partner?
A vendor completes tasks. A partner also assesses your building, checks its own work, communicates proactively and helps you plan ahead.

How long does it take to switch janitorial partners?
It depends on the size of your building and your current contract. In general, plan ahead so the new team can complete an assessment, staffing and training before the start date.

Do I have to switch vendors after a facility assessment?
No. WOW! offers facility assessments at no cost and with no obligation. In fact, you can use one simply to benchmark your current program.

Which areas does WOW! serve?
WOW! Facility Services has its headquarters in White Plains and serves New York, New Jersey and Connecticut, including Westchester County, Fairfield County, Rockland County and New York City.

Find the Right Janitorial Partner

WOW! Facility Services has its headquarters in White Plains and serves New York, New Jersey and Connecticut. Book a facility assessment at no cost and with no obligation, or call 1-866-780-9966. Want a quick benchmark first? Then grade your current service with the Facility Assessment Scorecard.

White Plains, NY, October 2023. WOW! Building Maintenance Solutions was named the best janitorial services provider in Westchester County in the 2023 Best of Business awards from 914INC, the business publication of Westchester Magazine. Notably, the honor was a readers’ pick, listed among the 2023 Best of Business winners. In addition, it marked the company’s third consecutive win in the category, following wins in 2021 and in the 2022 Best of Business winners.

Since then, WOW! Building Maintenance Solutions has changed its name and now operates as WOW! Facility Services.

A Best Janitorial Services Honor Earned by the Team

“We are truly honored and grateful to receive this recognition as the Best Janitorial Services Provider in Westchester County,” said Christian Espinoza, CEO of WOW! Building Maintenance Solutions. “This achievement is a testament to the hard work and dedication of our team, who consistently go above and beyond to ensure the highest level of cleanliness and hygiene for our clients.”

What Sits Behind the Best Janitorial Services Award

Of course, recognition like this comes from consistent work, building after building. For that reason, WOW! starts every client relationship with a facility assessment. Then the team builds a customized scope of work around the building. Once service begins, account managers complete quality control inspections against that scope. Meanwhile, our integrated operational platform technology documents inspections, deficiencies and corrections. As a result, clients can see the work instead of wondering about it.

In short, the company offers janitorial and office cleaning, day porter services, floor care, carpet cleaning, disinfection, window cleaning, construction cleanup, and concierge and security services. Finally, read more about what makes WOW! different.

About WOW! Facility Services

WOW! Facility Services was founded in 2005 in Yonkers, New York, by Christian Espinoza. Today, the minority owned and operated company has its headquarters in White Plains and serves New York, New Jersey and Connecticut. In fact, WOW! stands for Working with Integrity, Operating with Excellence and a Winning Attitude. In addition, our mission is to elevate your facility, exceed expectations and become a long term partner you can trust. Its services also include janitorial, day porter, floor care, disinfection, window cleaning, concierge and security, and WOW! is a member of BSCAI.

Experience Award Winning Service

WOW! Facility Services has its headquarters in White Plains and serves New York, New Jersey and Connecticut. Book a facility assessment at no cost and with no obligation, or call 1-866-780-9966. Want a quick benchmark first? Then grade your current service with the Facility Assessment Scorecard.

When customers walk into a bank branch, they are trusting you with their money. For this reason, the branch itself needs to look trustworthy. Clean counters, spotless glass and fresh restrooms all send the same message: this place is well run. That is why bank cleaning deserves more attention than a quick nightly pass.

So here are the high touch areas that matter most in a branch, and how to keep them consistently clean.

Why Bank Cleaning Matters

After all, first impressions happen fast in a branch. For instance, customers notice fingerprints on the glass, dust on the counters and the condition of the waiting area. As a result, cleanliness becomes part of how they judge your professionalism. In addition, many people use the same surfaces throughout the day, so regular cleaning and disinfection help keep those shared surfaces sanitary.

High Touch Areas in a Bank Branch

Specifically, focus your bank cleaning program on the spaces customers use most:

  • Teller counters and pens. Touched by nearly every customer.
  • ATMs and kiosks. Keypads and screens see constant use, inside and outside the branch.
  • Entrances and vestibules. Door handles, glass and floors set the first impression.
  • Waiting areas and offices. Seating, tables and desks where customers meet with staff.
  • Restrooms. Clean, stocked restrooms reflect on the whole branch.

Build a Bank Cleaning Plan Around the Branch

Of course, every branch has its own layout and traffic. Therefore, your plan should match how the branch actually runs.

  1. Daily cleaning of counters, glass, floors, restrooms and trash.
  2. High touch disinfection on a set schedule, using products suited to each surface.
  3. Daytime touch ups for busy branches, so the lobby stays presentable during business hours.
  4. Periodic floor care and window cleaning to keep the branch looking sharp.
  5. Security awareness. Crews should follow the branch’s access rules and procedures.

Bank Cleaning Consistency Across Every Branch

For banks with several locations, consistency matters just as much as quality. In practice, that means the same standard, the same checklist and the same inspections at every branch. Equally important, you should have one point of contact who can answer for all of them.

How WOW! Supports Financial Institutions

WOW! Facility Services works with financial institutions across our service area. Every program starts with a facility assessment of the branch, its traffic and its high touch areas. Then we build a customized scope of work around how the branch operates. Once service begins, account managers complete quality control inspections against that scope. Meanwhile, our integrated operational platform technology documents inspections, deficiencies and corrections. For a broader look at shared surfaces, read our guide to cleaning and disinfecting protocols.

Frequently Asked Questions

How often should a bank branch be cleaned?
Generally, most branches need daily cleaning, with high touch surfaces cleaned and disinfected on a set schedule. Busy branches often benefit from daytime touch ups as well.

Can one cleaning partner cover several branches?
Yes. In fact, one partner with one standard and one point of contact makes it easier to keep every branch consistent.

Do I have to switch vendors after a facility assessment?
No. WOW! offers facility assessments at no cost and with no obligation. In fact, you can use one simply to benchmark your current program.

Which areas does WOW! serve?
WOW! Facility Services has its headquarters in White Plains and serves New York, New Jersey and Connecticut, including Westchester County, Fairfield County, Rockland County and New York City.

Keep Every Branch Customer Ready

WOW! Facility Services has its headquarters in White Plains and serves New York, New Jersey and Connecticut. Book a facility assessment at no cost and with no obligation, or call 1-866-780-9966. Want a quick benchmark first? Then grade your current service with the Facility Assessment Scorecard.